You’ve got to love it when you’re in business and your customers and clients respect you so much that they are responsible for industry-wide national recognition. Such is the case for Home Sweet Home In-Home Care of St. Joseph, Paw Paw and Kalamazoo.
The in-home care provider has learned that real, unfiltered feedback regarding the job they are doing for clients has resulted in their selection as both the 2017 Best of Home Care Provider of Choice and Best of Home Care Employer of Choice Awards from an industry watchdog called Home Care Pulse. Awards like those are granted to only a handful of the top-ranked home care providers, all based on client and caregiver satisfaction scores gathered in the industry.
Home Sweet Home In-Home Care, which is headquartered on M-139 in St. Joseph, is now ranked among a small handful of home care providers across the country who have proven their ability to provide an exceptional working experience to employees and the highest quality care to clients.
Aaron Marcum is Founder & CEO of Home Care Pulse, the agency delivering the awards. Marcum says, “We want to congratulate Home Sweet Home In-Home Care on receiving both the Best of Home Care – Provider of Choice Award and the Best of Home Care – Employer of Choice Award.” He adds, “Since these awards are based on real, unfiltered feedback from clients and caregivers, Home Sweet Home In-Home Care has proven their dedication to providing a great work environment and solid training to employees, while maintaining their focus on client satisfaction. We are pleased to recognize their dedication to quality professionalism and expertise in home care.”
Best of Home Care providers have contracted with Home Care Pulse to gather feedback from their clients and caregivers via live phone interviews each month. Because Home Care Pulse is an independent company, it is able to collect honest and unbiased feedback. Home Sweet Home In-Home Care has earned the 2017 Best of Home Care – Provider of Choice and Employer of Choice awards in the following satisfaction categories measured by Home Care Pulse:
- Daily Life
- Work Ethic of Caregivers
- Ability of Caregivers
- Client/Caregiver Compatibility
- Openness to New Ideas
- Office Support Staff
Eric Pumfery is CEO at Home Sweet Home In-Home Care. He says, “This is truly an honor to receive recognition from a national survey company. Sticking to the basics to provide excellent care as well as customer service has paid off.”
Home Care Pulse’s Marcum says, “Our goal at Home Care Pulse is to empower home care businesses to deliver the best home care possible.” He adds, “We are happy to recognize Home Sweet Home In-Home Care as a Best of Home Care award-winning provider and celebrate their accomplishments in building a team of happy, qualified caregivers who provide outstanding care for their clients.”
To learn more about Home Sweet Home In-Home Care’s commitment to excellence, you can click the link below or call them at (269) 849-9252. Here’s the link: http://www.homesweethomeihc.com
Home Sweet Home was founded in 2011 and its mission is to empower older adults and people with disabilities to stay connected to their individuality by enhancing their quality of life, wellness, and independence in their own homes with advocacy, positivity, and proactive communication as guiding principles.
Home Care Pulse is the industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, you can call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.
