Now people in an emergency situation unable to speak openly in seeking help can use text messaging to call for assistance through 9-1-1. Berrien County 911 Director Dave Agens says that both the Berrien County dispatch center and Niles City 9-1-1 center are now capable of corresponding with mobile device users via text messaging.
Agens says that Berrien County 9-1-1 has been testing with Text-to-911 services since early March, after new 9-1-1 customer premises equipment was installed at both centers. The final provider was brought online back on Thursday, September 1st.
Customers with a text or data plan provided by a wireless carrier service may access the 9-1-1 system in Berrien County. This alternative may be used by callers unable to speak openly to summon emergency services. It is also a major step forward in providing more convenient access to public-safety services by hearing and speech impaired citizens.
Users are reminded that text correspondence is a more time-consuming and abbreviated method of communication than voice; calling 9-1-1 and speaking to an operator remains the best way to receive the most effective public-safety response. Everyone is still encouraged to — Call if you; Text if you can't!
Here is important additional information about Text-to-911:
- Location of the emergency is the most vital information when placing a Text-to-911…
- Be prepared to answer follow-up text questions and follow instructions…
- Don't text while driving…
- A text or data plan provided by a mobile service carrier is required to access Text-to-911 services…
- Photos & Videos cannot be sent via Text-to-911 at this time…
- 9-1-1 Centers cannot receive group text messages…
- Don't abuse 911 – Text-to-911 is only for emergencies…
- Text-to-911 is not yet available everywhere in Michigan and the U.S….
- If you attempt to send a Text-to-911 and service is not available, you will receive an "auto-reply" message advising service is not available, and to make a voice call…