Most people probably already know if the delinquency on their electric bill is bordering on the potential for getting a disconnect notice, nevertheless to clarify their corporate protocol and help sort real notices from scammers, Indiana Michigan Power has issued new guidelines today.
In order to give clearer notice to customers who face the sensitive issue of disconnection, Indiana Michigan Power has adopted a follow-up phone message in addition to the written notice informing customers of pending disconnections and explaining options to continue their service.
Customers who receive such a call can confirm it is from I&M and not a scammer by calling one of I&M’s legitimate Customer Operations Center phone numbers:
- 866-715-3526
- 800-311-4634
- 800-311-6424 (Michigan)
All customers facing disconnection receive a written notice explaining the amount due and the scheduled date of the disconnection. To make sure customers are aware of a scheduled disconnection, I&M now follows up with a pre-recorded, automated call informing them that their account is subject to disconnect.
Customers who receive such a call are invited to contact I&M’s Customer Operations Center at 866-715-3526 or 800-311-4634 to obtain information on programs that may be available to them. Customers who would like to make a payment by check or credit card can call 800-611-0964.
Customers who believe they may have difficulty paying their bill are always encouraged to call I&M’s Customer Operations Center to discuss possible options in advance of their due dates.
If customers receive a call about their bill and are instructed to call any other phone number, it is likely a scam and they should call I&M immediately. I&M has received reports of customers receiving such a call, calling the number provided and being asked to send or deliver money immediately. If you receive such a call, you are asked to call the Customer Operations Center to report it.
Unfortunately, scammers repeatedly call customers of utilities across the nation seeking ways to take their money. I&M will never ask a customer to purchase a gift card or use other questionable means of paying their bill. If you have doubts about the legitimacy of any call you receive from someone claiming to represent I&M, you are asked to call the I&M Customer Operations Center. Customers can also check their bill status online at IndianaMichiganPower.com or through the Indiana Michigan Power app, available on the App Store and Google Play.
